Meetings Star is a system for assessing quality which provides a simple and clear picture of the services offered by individual providers as it is based on the evaluations of hidden congress guests.

WHAT IS THE MEETINGS STAR CERTIFICATE?

It is a certificate that demonstrates the compliance of congress capacities and services with the Meetings Star rating and certification system. It checks over 490 evaluation criteria that are key for the satisfaction of meeting planners. The system provides a simple and clear picture of the services offered by individual providers as it is based on the evaluations of hidden congress guests.

HOW DOES CERTIFICATION TAKE PLACE?

Certification takes place on a three-step basis:

In the first step the hotel or congress centre carries out a self-assessment using an evaluation matrix, which is identical to that used by hidden congress guests.

In the second step, a hidden guest visits the hotel or congress centre unannounced and assesses the hotel services using the evaluation matrix. For certain items of the matrix, ratings can be supplemented with personal commentary and photographic or video evidence.

In the third phase the results of the self-assessment and that of the hidden congress guest are compared, and a final score is given in the form of a report or a workshop.